President's Choice Customer Relations
August 2, 2007
To Whom It May Concern:
While snacking on a President’s Choice Blue Menu Crunchy Oat biscuit today, I was left with a bit of a surprise – a sliver of plastic or wood in my mouth.
Now, I like surprises as much as the next person, but not in my Crunchy Oat biscuits.
As a label-reader, I certainly would not have picked up a package of biscuits that listed ‘wood or plastic slivers’ as an ingredient.
As a 6-month pregnant woman, I don’t want to be unknowingly ingesting foreign objects that could cause any sort of issue to the health of my unborn baby or myself.
As the mother of a two-year old who regularly snacks on these biscuits as well, I am simply disgusted and appalled. I shudder to think what may have happened if the foreign object I found in my biscuit had been in a biscuit I had given to her. I shudder to think that for all I know, this may have been the case already.
As a consumer, I will be staying far away from this product in the future. In fact, my faith in President’s Choice products, which until now had been strong and loyal, has waned a great deal.
I’ve attached the surprise I found in my snack today and the upc from the package it came in so that you may draw your own conclusions as to it’s source. I really don’t care if you tell me that it’s a husk of wheat or made of cornstarch – it’s hard, it’s sharp, and it should not have been in the product I spent my money on.
(You can't see it, but this is where I attached the sliver that had previously been in my biscuit and my mouth, by a piece of scotch-tape. Doing so felt very forensic.)
I eagerly look forward to your explanation.